Privacypolicy.

How we handle your personal data, written in plain English. Effective May 2026. GDPR-aligned for EU travellers; compliant with Morocco Law 09-08. Last reviewed by our compliance team in April 2026.

In short
1 minute read
The Summary
What you should know
We collect only what we need to plan your journey and reply to your messages — name, email, phone, dates, and the trip you're interested in. We don't sell your data. We don't share it with anyone outside our delivery network in Morocco. We keep it as long as your booking is active plus seven years for tax and legal compliance, then we delete it. You can ask us what we hold and we'll tell you within thirty days. You can ask us to delete it and we will, subject to legal retention requirements.
Who we are
Data Controller
Sarah Discoveries Ltd.
A small-group tour operator founded in 1994, registered in Morocco with a UK liaison office for booking and customer service. We are the data controller for personal data collected through this website and our booking process. For data protection queries, write to privacy@sarahdiscoveries.com or use the contact form on our contact page.
What we collect
4 categories
When you enquire
Contact details
Name, email, phone, country of residence, the journey you're interested in, your dates, group size, and anything you tell us about how you want to travel. Voluntarily provided when you write to us.
When you book
Booking details
Passport details for hotel registration as required by Moroccan law, dietary requirements, mobility needs, emergency contact, insurance details, and flight information. Provided after deposit, used only to deliver your trip.
When you pay
Payment records
We do not store credit card numbers. Payments go through our UK-regulated payment processor (Stripe) or by bank transfer. We retain proof of payment for seven years as required by HMRC.
When you visit this site
Site analytics
Anonymised page-view counts via a privacy-focused analytics tool. No personal identifiers, no cross-site tracking, no third-party advertising cookies. Your IP is processed but not stored.
How we use it
Lawful bases
Legitimate interest
To reply to you
When you ask us for an itinerary or a price, we use your details to research and reply. That's the only purpose for that data unless you book — in which case the contract basis below kicks in.
Contract
To deliver your trip
Once you book, we share your name and dates with hotels, guides, drivers, and other suppliers in our network to deliver the journey you've paid for. They are bound by their own privacy obligations.
Legal obligation
To comply with the law
Passport details for hotel registration (Moroccan law). Booking records for seven years (UK tax law). Insurance and emergency contact in case of incident during the trip.
Consent
To send the brochure
If you tick the brochure-consent box, we email you the brochure and may follow up about your enquiry. You can unsubscribe at any time using the link in any email we send. We don't run a newsletter or marketing list.
How long we keep it
Retention
Unbooked enquiries
Two years
If you enquire and don't book, we keep your details for two years in case you come back. After two years, we delete it unless you tell us otherwise.
Booked trips
Seven years
UK tax law requires us to retain booking and payment records for seven years from the end of the financial year in which the trip departed. After that, we delete it.
Brochure consent
Until you unsubscribe
If you've consented to receive the brochure, we keep your email until you unsubscribe or three years pass without engagement — whichever is sooner.
Saved journeys
Local to your device
The saved-journeys feature uses your browser's local storage. We never see this data. Clearing your browser cache removes it. It is not synced anywhere.
Your rights
8 rights under GDPR
Article 15
Right to access
Ask us what we hold about you and we'll send a copy within thirty days.
Article 16
Right to rectify
If anything we hold is wrong, tell us and we'll correct it.
Article 17
Right to erasure
Ask us to delete your data. We will, subject to the seven-year tax retention on booked trips.
Article 18
Right to restrict
Ask us to stop using your data while you dispute something. We will, and only resume after the dispute is resolved.
Article 20
Right to portability
Get your data in a machine-readable format to take elsewhere. We'll provide it within thirty days.
Article 21
Right to object
Object to our use of your data on the legitimate interest basis. We'll stop unless we have compelling grounds to continue.
Article 7(3)
Right to withdraw
Withdraw consent at any time. For marketing, the unsubscribe link in any email works. For everything else, write to us.
Article 77
Right to complain
You can complain to the UK ICO at ico.org.uk or to your local data protection authority. We'd rather hear from you first — but it's your right.
Cookies
Minimal
We use three categories
Strictly necessary cookies for the booking form and saved-journeys feature (no consent required under PECR). Anonymised analytics that count page views without identifying you. That's it — no advertising cookies, no third-party trackers, no remarketing pixels. Your browser stores the saved-journeys list locally; we don't see it.
International transfers
UK + EU + Morocco
Where your data lives
Our website and customer-service systems are hosted in the UK and the EU. To deliver your trip, we share necessary details with our Morocco operations team and the hotels, guides, and drivers in your itinerary. Morocco is not on the UK adequacy list — transfers are made on the basis of the Standard Contractual Clauses (SCCs) supplemented with additional safeguards, which we can describe in detail on request.
Changes to this policy
Versioned
When we update this
We will update this page if we change how we handle data. Material changes will be notified by email if we hold your address. Minor changes — typo fixes, clearer wording — will just appear here with a new revision date. The current version is May 2026.
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